FREQUENTLY ASKED QUESTIONS
PAYMENT OPTIONS
Our site accepts major cards - Visa, Mastercard, American Express
Alternatively, if you select "Manual Payment", we will email you an invoice in 24-48 hours with our bank account details so you can make a direct deposit, please use your full name as the reference.
Please note our payment terms are 7 days, after this time we will make one attempt to contact you, if you do not respond within 48 hours we will cancel your order.
We also now have Afterpay as an option
WILL IT FIT MY CARAVAN?
Please check the photo album on each item and read the description in full prior to purchasing.
If you are unsure please use the contact us page, or email ytdindustries@gmail.com a photo/measurements of your light/switch or van and we can confirm fit or advise if we have another solution.
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HOW DO I KNOW IF THE ITEM IS IN STOCK?
Our website knows exactly how much stock of each item that we have on hand, if it’s not available it will show as "Out of Stock"
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We are constantly in production making more and more products, however if something is out of stock please contact us and we will can let you know an ETA for when it will be available again.
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WHAT ABOUT PRE-ORDERS?
If we are offering a pre-order it will be clearly stated in the title and the description that that item is a Pre-order
We will also clearly specify dates that the product will ship
One of the terms of buying in a per-order is that ALL items brought will be shipped together- we will not split the order and send some now and some later this is due to the cost of postage.
Please ensure you read all the information about the pre-order in the item description.
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HOW LONG DOES IT TAKE TO SHIP MY ORDER?
Standard Shipping
Orders are dispatched within 3-5 business days. Once the order is packed, we will provide you with a tracking number and the package will be with Australia post within 24 business hours.
Express shipping (not available - contact us for a quote)
Due to Australia post costs, we do not offer this as standard.
If you need Express shipping please contact us with the items you require and your delivery address and we can obtain a quote for you.
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All orders are provided with an Australia post tracking number.
If you do not get the tracking number, please contact us and we will investigate for you.
Once your package is with Australia post we rely on their network and delivery times. During COVID outbreaks, weather events, strikes, natural disasters or reasons beyond our control there may be delays with shipping.
If you require a product urgently, please contact us and we will do our best to accommodate.
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Please remember we are based in Brisbane QLD when ordering.
We are an online-only store and DO NOT currently offer a pickup service.
ISSUES WITH YOUR ORDER?
Please inspect your order upon receipt and contact us ASAP if the item is damanged, defective or wrong. Use the contact us page or email ytdindustries@gmail.com.
Photos are always helpful and you may find we will ask for them during this process, we may also ask for a description of what happened (where applicable). We will offer troubleshooting to help where we can or assist in proceeding to the next stage of a return or exchange.
RETURNS AND EXCHANGES T&C's
We are more than happy to help and have in place a 30day returns and exchanges policy. This is 30 days after receiving your item to request an exchange or return.
To be eligible, your item must in the same condition that you received it in, unused, tags or stickers intact, and in in the original packing or bag. In the case of any apparel, it must be unworn.
We reserve the right to ask for photos or description of the use of the product that has caused any damage.
To start a return please contact us at ytdindustries@gmail.com.
RETURNS SHIPPING
Returns are not eligible for free shipping unless the item was faulty or we were at fault. You will need to pay the return shipping cost however if we sent the wrong item, the product you received was defective or we sent you a different product to that which your ordered we will refund you the original shipping cost you paid, or the reasonable cost of shipping back to us.
REFUNDS
Once your returned item has been received and inspected, we will let you know and get in contact about your refund status.
We only refund via the original payment method.
Please remember refunds can take some time to be processed by the bank or credit card company. Standard times are usually 5-7 business days.